Previous Client Charter
- To provide an efficient and pleasant counter service to the customer.
- To reply all letters within 7 working days upon receipt.
- All loan applications will be informed on the outcome within 14 working days from the date registered.
- To ensure all cheques release to the borrower within 14 working days from the date of requisition form received.
- To return security documents to the owner within 7 working days after the loan settle in full.
- To take action on all customers complaints received within 5 working days.