Previous Client Charter

To provide an efficient and pleasant counter service to the customer.
To reply all letters within 7 working days upon receipt.
All loan applications will be informed on the outcome within 14 working days from the date registered.
To ensure all cheques release to the borrower within 14 working days from the date of requisition form received.
To return security documents to the owner within 7 working days after the loan settle in full.
To take action on all customers complaints received within 5 working days.